Your order is specifically created for you therefore, we don't accept returns for misplaced orders or if customers have changed their mind. If you're unhappy with your order for whatever reason, please contact us at sendit@heythereleila.com with your name and order number to discuss what we can do to resolve the issue.

We understand that the shipping process can be rough and, on occasion, packages can be damaged in the process. If this happens, please email us within 48 hours of receiving your order with photos of the package and damaged products at sendit@heythereleila.com.

Please allow 1-3 weeks to receive your delivery (and a little longer during peak holiday periods). We are not responsible for lost or stolen packages, however, sometimes our friends in the shipping industry have misplaced items. If your order hasn’t arrived reach out to us and we’ll look into it.

Unfortunately, once an order has been shipped the address can’t be updated. Please double check your address when checking out. If a package is returned due to a customer error, the customer will be responsible for reshipment costs.

We love partnering with amazing retailers! If you’re interested in a wholesale account or selling our products in your store, please submit through the Wholesale page or reach out with your store name and location to sendit@heythereleila.com

Feel free to reach out on our contact page and we’ll be in touch as soon as possible.